This Camera House website is owned and operated by Raleru
Limited (ABN 52 002 575 340) (collectively referred to hereafter as
of the Camera House website and any linked pages. By using
this website, you accept these Terms. The information
contained on this website is intended for general information only
and should not be considered to be complete or definitive.
Camera House reserves the right, without notice, to amend the Terms
at any time.
You authorise Camera House to collect, store, disclose and share
information about you with all or any one or more of the
• Raleru Limited;
• each person or entity who operates a Camera
House store and is a member of Raleru Limited ("Member"); and
• any third party contractor engaged to carry
out work for Raleru Limited, for the purpose of providing marketing
information to you about products and services of any Member
carrying on business as a Camera House store in Australia, and
monitoring the quality and standard of service provided to you or
other consumers by the Member and any other purpose stated in the
This website may contain links to, or frame, websites of third
parties ("external sites") which Camera House is not required to
maintain or update.
Any links to, or framing of, external sites should not be
construed as any endorsement, approval, recommendation or
preference by Camera House of the owners or operators of the
external sites, or for any information, products or services
referred to on the external sites unless expressly indicated on
Camera House makes no warranties and accepts no liability in
relation to material contained on external sites.
Except where to do so would otherwise cause any part of these
Terms to be illegal, void or unenforceable, Camera House:
• excludes all conditions and warranties implied
into these Terms;
• to the fullest extent permitted by applicable
law, is not liable to you or anyone else for any loss or damage,
however caused (including negligence), which may be directly or
indirectly suffered, in connection with use of this website;
• excludes liability (whether that liability
arises under contract, tort (including negligence) or statute)) for
any special, indirect or consequential loss or damage (including
without limitation loss of revenue and loss of, or damage to, data)
suffered or incurred in connection with this website.
• prices may vary from store location. Errors
and omissions excepted.
Limitation of Liability
Without limiting the general disclaimer, Camera House:
• makes no warranty as to the completeness or
accuracy of any material or as to its merchantability or fitness
for a particular purpose. Camera House is not liable to you
or anyone else if errors occur in the information on this website
or if that information is not up-to-date;
• will not be liable for disruptions to this
• is not liable to you or anyone else if
interference with or damage to your computer systems occurs in
connection with use of this website or an external site. You
must take your own precautions to ensure that whatever you select
for use from this website is free of viruses or anything else that
may interfere with or damage the operation of your computer
Under no circumstances, including but not limited to any act or
omission on the part of Camera House, will Camera House be liable
for any indirect, consequential and/or incidental damage or loss of
profits whatsoever which result from any use or any access of, or
any inability to use or access, this website.
To the fullest extent permitted by law, the liability of Camera
House for any breach of any implied warranty or condition which
cannot be excluded is limited at Camera House's option to the
• in the case of goods supplied or offered by
Camera House, the replacement of the goods or the supply of
equivalent goods, the repair of such goods, the payment of the cost
of replacing the goods or acquiring equivalent goods, or the
payment of the cost of having the goods repaired; and
• in the case of services supplied or offered by
Camera House, the supply of the services again or the cost of
having the services supplied again.
Camera House Gift Card Terms and Conditions
Voucher is valid for one transaction only at Camera House stores
and must be used before its expiry date. Voucher is valid for a
period of one year from purchase of the Camera House Gift card.
Original voucher must be surrendered on redemption and cannot be
exchanged for cash. Camera House have $25, $50 and $100
denomination available. A minimum of one $25 Camera House Card
voucher per transaction applies. A spend of $25 must be reached,
with any additional spend over $25 made on the Camera House Card.
No change will be given if the total transaction is less than $25.
If the purchase is returned a $25 discount will only be offered if
another purchase is made at the time of return otherwise the $25
will be forfeited.
Personal Information & VIP Terms and
Camera House is committed to complying with all applicable
Australian Privacy Laws and ensures that our Camera House staff are
aware of their obligations. Below is a clear understanding as to
why Camera House collects personal information.
This is provided to Camera House at time of a purchase or a
• First Name
• Last Name
• Store Purchased
• Postal Address
• Post Code
• Mobile Number
• Email Address
Personal details may be collected from Camera House in one of the
• At time of purchase
• Purchasing or receiving a VIP membership
• Inclusion on mailing list for email and direct
• Competition entry forms in store or
• Viral campaigns
• When supplying information for interest
• When you leave products with us for
• When you use our online print service
We collect information for a number of reasons:
• To deliver products or services to you
• To understand your requirements when shopping
at Camera House
• To provide information or offers that will
Who we supply details to
There are a number of outsourced companies that fulfil
requirements on behalf of Camera House. These include third party
suppliers that assist fulfilment of direct mail, online ordering,
and finance companies such as HSBC.
If you would like to update your details at any one particular
time please go to your nearest Camera House store and provide them
with your changed details. To find your nearest Camera House store
please go to the store locator on this website.
The Camera House membership is to be renewed each year from the
time of joining. Annual fees to maintain membership are applicable.
Camera House stores are independently owned and operated, therefore
discounts and prices may vary per store location.
If you are receiving marketing communication from Camera House and
you do not wish to receive anymore please contact Camera House at
firstname.lastname@example.org, call Camera House on (02) 8978 8700 or
send a letter to:
Raleru Ltd t/a Camera House
4/ 108-120 Old Pittwater Rd
Brookvale NSW 2100
Better Pictures Guarantee
Camera House Better Pictures Guarantee is available with every
camera purchase equal to or over $199 at the advertised price. It
includes a $200 Print Voucher (20 6x4" prints & 5 6x8" prints
to be redeemed each month for 12 months. The $200 print voucher's
pricing structure has been based on the Camera House printing
recommended retail price. 4x6" 19c each, total RRP for 20 $3.80,
for 12 months $45.60. 6x8" $2.95 each, total RRP for 5 is $14.75,
for 12 months $177. Grand Total RRP $222.60. In store prices may
vary across the Camera House group due to market price erosion),
E-Learning Course (RRP $39.95), VIP membership (RRP $20) and the
Camera House 14 Day Exchange Guarantee.
Camera House 14 Day Exchange Policy
At Camera House our goal is to ensure your complete satisfaction
with your purchase. If you are dissatisfied with your purchase, you
can exchange your camera to the original Camera House store of
purchase within and including 14 days from original receipt of
Camera House 14 day exchange policy is available on all
camera purchases from a Camera House store. Please provide original
receipt as well as photo identification for all exchanges, and
warranty repair services. You have the option of exchanging the
item(s) to the original receipt value of your goods purchased at a
Camera House store. Customer can exchange the camera at the
original store of purchase on one occasion.
Cameras may only be
exchanged if the camera is returned in its original condition
including box, instruction manual, cables, software CD/DVD,
charger, battery, warranty card, camera strap, camera and any other
components specific to that manufacturer. Original components must
include all related packaging material including cardboard, and
plastic wrapping. All components must not have scratches, dents,
fingerprints or any sign of damage. If there is a defect to your
good please specify at time of exchange. Camera House is not
responsible for any personal data or items left in exchanged
If the customer causes damage to the camera the Camera
House staff member at their discretion may refuse the exchange. Any
cosmetic or physical damage including scratches or dents in the
camera casing, LCD screen, lens, effects of water, sand or dust is
therefore not covered by the guarantee.
Camera House from time to
time offer manufacturer and Camera House specific promotional
bundles and items with your good(s) purchase. Promotional bundle or
items must be returned with the original purchased item.
returnable items include labour, delivery, pre paid cards, digital
content, items damaged or abused, items that are missing
accessories including: instruction manual, cables, software CD/DVD,
charger, battery, warranty card, camera strap, camera and any other
components specific to that manufacturer.