General Terms and Conditions
The website www.camerahouse.com.au is
owned and operated by Raleru Limited [ABN 52 002 575 340].
Raleru Limited also includes its member stores located around
Australia, noting that each store has its own individual ABN
separate to that of Raleru Limited.
All products listed on the website are described to the best of
our ability and the specifications reflect the information that has
been provided to us. All care is taken to ensure this information
is correct, but we cannot eliminate the possibility of human
In these General Terms and Conditions for use of the Camera House
Website "we", "our" and "us" means Raleru Limited trading as Camera
House and "our website" means the URL www.camerahouse.com.au and "you" and "your"
means you, the customer.
E-mails and Other Online Communications
When you visit our website or send e-mails to us, you are
communicating with us electronically. By using the website we and
you consent to receiving communications electronically. We will
communicate with you by e-mail or by posting notices on this
website. We and you agree that all electronic communications
between us of agreements, notices, disclosures or other information
satisfy any legal requirement that such communications be in
Subscribing and Unsubscribing to our E-mail List
Registering on www.camerahouse.com.au
allows users to be included in our email mailing list. Our emails
include information on special offers, competitions, new product
arrivals and other communications. You can subscribe by registering
on the homepage, on the checkout page. Alternatively you can
purchase products without registering, simply select that option at
Every marketing or other e-mail we send has an unsubscribe option.
Simply unsubscribe by following the link at the bottom of our email
communications. Users will be removed from our mailing list once
the unsubscribe option is selected.
Cookies and Web Beacons
A cookie is a small text file that is stored on a user's
site. We use session ID cookies to make it easier for you to
navigate around our site. A session ID cookie expires when
you close your web browser. If your computer is set to reject
cookies, you may still use our site, but your ability to use some
of the areas of our site will be limited. Cookies could
possibly be tracked for up to 30 days.
Some of our business partners (such as our tracking utility
activity. We have no access or control over these tracking
Copyright and Other Intellectual Property Rights
Camera House owns the trade mark "CAMERA HOUSE" and reserves all
rights in relation to it.
Any other intellectual property rights, including graphics, logos,
trademarks, design, text, icons, the arrangement of them, sound
recordings and all software relating to www.camerahouse.com.au are
owned by us, or in some cases a third party. These
intellectual property rights are protected by Australian and
international laws. You should assume that all of the content
made available to you through this website is owned by Camera House
or by third parties and is protected by copyright or other
Nothing contained on www.camerahouse.com.au
is to be interpreted by you as a recommendation to use any
information on this website in a manner which infringes the
intellectual property rights of any person, company or
entity. We make no representations or warranties that your
use of the information on this website will not infringe such
intellectual property rights.
You may view www.camerahouse.com.au and its
contents for personal and non commercial use only and subject to
the Copyright Act 1968 (Cth) and similar legislation, you may not
in any form or by any means reproduce, modify, distribute, store,
transmit, publish or display within another website or create
derivative works from any part of www.camerahouse.com.au or commercialise any
information contained from any part of the website without our
prior written permission or, in the case of third parties, from the
owner of the copyright of that material.
To purchase from us you must establish an account on this
website ("your membership account").
We retain absolute discretion to refuse to allow your membership
account to be established, to terminate your membership accounts
and to remove or edit content where your membership account has not
been kept in accordance with these terms and conditions.
You are responsible for the confidentiality of your membership
account password. Your password and account details are stored on a
secure server for ease of use in processing future orders or for
You must notify us immediately if you become aware of any breach
of security or unauthorised access or use of your membership
account. You are solely responsible for the activity that
occurs on your membership account.
We use the eWAY Payment Gateway for our online credit card
transactions. eWAY processes online credit card transactions
for thousands of Australian merchants, providing a safe and secure
means of collecting payments via the internet.
Please refer to our Terms & Conditions below for Online
Purchases for further information.
the personal information of individuals who create a membership
account and / or conduct online purchases from our website.
This web site is subject to the National Privacy Principles under
the Australian Privacy Act 1988 (as amended by the Privacy
explains in general terms how we protect the privacy of your
personal information under the National Privacy Principles. It will
apply to any personal information you provide to us when creating a
membership account or transacting with us.
We respect your privacy and are committed to protecting your
personal information. We do not disclose confidential information
about you except as required to provide our services, with your
consent or as required or permitted by law.
Collection of Your Personal Information
Personal information about you is used strictly for limited
purposes. From time to time, we will collect information
about you such as your name, server address, domain name, contact
details, occupation, title, the date and time of your visit and the
information downloaded concerning the matters on which you seek our
services. This information is collected when you give it to
us directly, when you use our services or when you visit our
Use of Your Personal Information
The personal information we collect about you is primarily used
for the purpose of processing your order and communicating
effectively with you about:
- Returns and exchange authorisations;
- Order confirmation;
- Sending you tax invoices;
- Delivering the products you have purchased online;
- Providing you with dispatch and tracking information with
regard to your online order(s);
- Providing you with pick up details and tracking information
with regard to your store pick up order(s);
- Sending you e-mail newsletters containing special offers;
- Administering your account; and
- Servicing our relationship with you.
You may also sign up to receive periodic e-mail newsletters
letting you know of our latest specials. If at any time you
decide you do not want to receive or continue to receive additional
information from us, please refer to the heading "Subscribing and
Unsubscribing to our e-mail marketing List contained within these
There is an option to subscribe to the e-mail newsletter as part
of any online transaction you conduct with us.
If you do not wish to provide us with personal information, we may
be unable to properly provide you with the products, services,
information and/or warranties that you require.
Disclosure of Personal Information
We will not disclose or share your personal information with our
business partners unless you give Camera House your specific
permission to do so. However, from time to time we may send
you material from our business partners. If you choose to
accept those promotional offers or provide your information to
those third parties, that is your choice.
We may, however, use or disclose your personal information to
third party organisations for purposes relating to the management
of your membership account with us. Such organisations
- Service providers who manage the services we are able to
provide you with;
- Mailing systems which facilitate delivery of the products you
have purchased with us;
- Live help service providers;
- Maintenance and repair services;
- Market research; and
- Our professional advisers such as lawyers, accountants and
Please be assured that we require these organisations to observe
strict confidentiality obligations with regard to your personal
information and are also bound to adhere to the National Privacy
Principles. These third party service providers are not
permitted to use your personal information for their own marketing
Other than described above, we will not use, sell or disclose
your personal information without your consent. We endeavour
to take all reasonable steps to keep secure any information which
we hold about you and to keep this information accurate and up to
We have robust systems and procedures in place to protect your
privacy and your information is stored in secure servers. We
are continually upgrading these systems and reviewing our
procedures to ensure the highest standard of security is used to
protect your personal information.
We use the eWAY Payment gateway for our online credit
transactions. eWay is an authorised third party processor for
all major Australian Banks and all transactions are performed under
a 128 Bit SSL Certificate and encrypted for storage within eWAY's
bank-grade data centre.
However, notwithstanding the highest standards of care that we
take with security, we cannot be held responsible for events
arising from unauthorised access to your personal information.
We may, from time to time, engage third party contractors to carry
out work for us. Third party contractors are prohibited from
using collected personal information about you, except for the
specific purpose for which that personal information has been
supplied by us to the contractor.
You have a right to access your personal information that Camera
House collects and holds about you. If you wish to see your
personal information, change or update your details or have any
The Privacy Officer:
Raleru Limited (trading as Camera House)
4/108 Old Pittwater Road
BROOKVALE NSW 2100
Telephone: 02 8978 8700
Facsimile: 02 8978 8740
Resolving Your Concerns
If you have any concerns with, or do not understand, our
websiteTerms and Conditions we encourage you to contact us
Our contact details are below and we will respond to your query as
soon as possible.
Post: PO BOX W386
Changes to General Terms and Conditions
Because of frequent changes in internet technology and
applicable law we reserve the right to make changes to these
General Terms and Conditions at any time that technology and legal
changes require. You should check these Terms and Conditions
regularly for such changes.
This website may contain links to, or frame, websites of third
parties ("external sites") which Camera House is not required to
maintain or update.
Any links to, or framing of, external sites should not be
construed as any endorsement, approval, recommendation or
preference by Camera House of the owners or operators of the
external sites, or for any information, products or services
referred to on the external sites unless expressly indicated on
Camera House makes no warranties and accepts no liability in
relation to material contained on external sites.
This clause isnot intended to exclude or limit any rights which
you may have under the Trade Practices Act 1974 (Cth) or equivalent
State or Territory laws.
Except where to do so would otherwise cause any part of these
Terms to be illegal, void or unenforceable, we exclude all
conditions and warranties implied into these Terms &
We do not accept responsibility and we disclaim liability for any
loss, damage or injury (including negligence), howsoever caused,
which you may directly or indirectly suffer (or allegedly suffer)
in connection with use of this website. This limitation
includes, but is not limited to, consequential damages,
interruption of business, loss of data, income or profit, loss of
or damage to property, and third party claims.
In addition, www.camerahouse.com.au, its
affiliates and information providers do not warrant or guarantee
the timeliness, accuracy or completeness of any information or
advice contained on this website and will not be held liable for
any errors, inaccuracies or omissions or other defects within any
such information or advice or for any claims or losses arising
Limitation of Liability
Without limiting the general disclaimer, we:
- make no warranty as to the completeness or accuracy of any
material or as to its merchantability or fitness for a particular
purpose. We are not liable to you or anyone else if errors
occur in the information on this website or if that information is
- will not be liable for disruptions to this website; and
- will not be liable to you or anyone else if interference with
or damage to your computer systems occurs in connection with use of
this website or an external site.
You must take your own precautions to ensure that whatever you
select for use from this website is free of viruses or anything
else that may interfere with or damage the operation of your
computer system or systems.
Under no circumstances, including but not limited to any act or
omission on our part, will we be liable for any indirect,
consequential and/or incidental damage or loss of profits
whatsoever which result from any use or any access of, or any
inability to use or access, this website.
To the fullest extent permitted by law, our liability for any
breach of any implied warranty or condition for goods or services
we provide you which cannot be excluded is limited at our option to
- in the case of goods, the replacement of the goods or the
supply of equivalent goods, the repair of such goods, the payment
of the cost of replacing the goods or acquiring equivalent goods,
or the payment of the cost of having the goods repaired; and
- in the case of services, the supply of the services again or
the cost of having the services supplied again.
TERMS & CONDITIONS FOR ONLINE PURCHASES
In these Terms and Conditions for Online Purchases, "we", "our"
and "us" mean Raleru Limited (ABN 52 002 575 340) and its
associated member stores (all of which have a unique ABN separate
to that of Raleru Limited) trading as www.camerahouse.com.au and
"our website" means the URL www.camerahouse.com.au and "you" and
"your" means you, the customer.
These Terms and Conditions, together with the general terms and
conditions for use of our website, your order and the order
reference number provided to you constitute the entire contract
between us and you for the supply of products.
1. Formation of Contract
You offer to purchase products from us through our website. Your
offer is made by completing and submitting your order and providing
your credit card details. Our acceptance of your offer is confirmed
by us providing you with an order confirmation and order reference
number. Once we provide you with the order reference number a
binding contract is formed.
2. Australia only Website
We only sell and deliver within our service areas within
3. Legal Capacity to Transact
3.1 If you are under eighteen (18) years of age,
you cannot order via our website.
3.2 Should we suffer any damage or other losses
as a result of a transaction entered into by a minor using our
website, we reserve the right to seek compensation for such losses
from the parents or guardians of the minor who caused any
transactions to be entered into via our website.
4. Processing your Order
4.1 Upon completing your order and submitting it
through the checkout system the following will occur, depending on
whether you elect delivery or an in-store pick up:
(a) for orders where online delivery is
requested, an order reference number and tax invoice will be issued
to you via a confirmation email, subject to you providing us with
your e-mail address; and
(b) for orders where store pick up is requested,
an order confirmation and order reference number will be issued to
you via a confirmation email, subject to you providing us with your
4.2 We will not process your order until it has
passed our internal validation procedures, for the purpose of
preventing credit card or payment fraud.
4.3 Upon processing your order and receiving
payment via your credit card or debit card we send you an order
reference and confirmation email, subject to providing us with your
email address. Your tax invoice will be sent in either of the
following ways, depending on whether you elect delivery or an
in-store pick up:
(a) for orders where delivery is requested, your
tax invoice will be sent with the goods; and
(b) for orders where store pick-up is requested,
a tax invoice will be issued at the time you collect your goods
from the Camera House store you have nominated.
4.4 We, along with our affiliates, reserve the
right to: refuse service or supply of the products; terminate the
contract and/or your membership account; remove or edit content
from our website at our sole discretion.
4.5 If we cannot process your order after
receiving payment, we will contact you using the details entered on
the order form at the time the order was submitted.
5. Payment Methods and Processing
5.1 eWAY Payment Gateway currently accept
American Express, VISA and MasterCard credit cards and debit cards
5.2 Orders placed on weekends or public holidays
will be processed on the next business day.
5.3 Business days are Monday to Friday,
excluding NSW Public holidays.
5.4 We process payments only after you
successfully complete the checkout.
5.5 Your tax invoice is your proof of purchase
and is required for any warranty claims.
All purchases include GST unless otherwise stated.
7.1 We and any other persons involved in the
management of this website may make changes in the products and
prices described, and to other content of this website, at any time
7.2 We make every effort to ensure that product
descriptions on our website are accurate. However some
inaccuracies, typographical errors or misinterpretations may occur.
We reserve the right to correct such inaccuracies or typographical
errors as they are identified.
7.3 We reserve the right to modify prices
published on our website at any time.
7.4 The price displayed for products on this
website represents the full price in Australian dollars, including
GST, for the product itself but does not include postage/delivery
charges. Please refer to our Shipping Details and Rates.
8.1 We attempt to keep stock of most items
listed on our website. All stock availability representations
(graphical or text) on this website are accurate as of our last
known stock level with the manufacturer and is subject to change
8.2 You will be notified if item/s are on
backorder and/ or are no longer available.
9. Delivery/ Pick Up of Goods
9.1 After ordering online and selecting the
option of delivery:
(a) You will receive an e-mail confirmation,
containing your order details (if you have provided your e-mail
address to us).
(b) We will endeavour to send your goods as soon
as possible, however, delivery of each ordered product/s can take
up to 10 business days from the date payment is received.
(c) Your order will be sent via an Australia
Post eParcel. After dispatch, a dispatch confirmation email
(subject to you providing us with your email address) which
contains an Australia Post eParcel tracking number will be sent to
(d) We will deliver each ordered product/s to
the place of delivery designated by you at the fees specified at
(e) If the specified recipient is unable to
accept delivery of the Australia Post eParcel, an "Article
Awaiting" card will be left at the premises and your order will be
delivered to an Australia Post Office suitable to store your order.
In these circumstances, delivery is completed by us at the time the
"Article Awaiting" card is left at your premises.
(f) Please contact our Customer Service Team if
you wish to change your delivery address after payment. If
your order has been sent you will be unable to change your delivery
(g) Delivery may exceed 10 days if our Customer
Service Team are unable to verify your details within 48 hours
after placing your order.
9.2 After ordering online and selecting the
option of store pick up:
(a) You will receive an e-mail confirmation and
order reference number, containing your order details (if you have
provided your e-mail address to us) including contact details for
the Camera House store you have nominated to collect your goods
("the nominated store").
(b) When your goods are ready for collection,
the nominated store will contact you, however, delivery of each
ordered product/s can take up to 10 business days from the date
payment is received to the date it is available for collection at
the nominated store.
(c) The goods will be available at the nominated
store designated by you at checkout at the fees specified at
checkout, noting that you paid such fees at checkout.
(d) You must collect the goods from the
designated store within two (2) months from the date the nominated
store contacts you to advise that the goods are ready for
collection. Failure to collect the goods within the two (2)
month time period may result in the goods being unavailable.
(e) Please contact our Customer Service Team if
you wish to change the nominated store after payment. If your
order has been sent to the nominated store you will be unable to
change your delivery address.
(f) Delivery to your nominated store may exceed
10 days if our Customer Service Team are unable to verify your
details within 48 hours after placing your order.
(g) At the time of collection of the goods at
the nominated store you will be given a tax invoice for the goods,
which you should retain for warranty purposes.
10. Title and Risk
Title to and risk in the products will pass to you upon delivery
from us. Title to those products, which are software components to
any product, shall remain with the applicable licensor(s) at all
11. Cancelled Orders
11.1 Please ensure that you choose carefully and
review all products in your cart when completing the checkout
process as your order cannot be cancelled once we have provided you
with the order confirmation and order reference number.
11.2 No refunds, credits or replacements are
offered if you have changed your mind about the ordered products,
make an incorrect choice, or failed to verify and accurately
provide information when placing an order.
12. Faulty, Damaged or Defective Product &
Faulty, Damaged or Defective Products
12.1 A product is considered faulty if it does
not work when first taken from its packaging or if it shows signs
of failure within 14 days of delivery.
12.2 If you receive a damaged or faulty product,
we will arrange for it to be repaired or replaced for you. A refund
is only available if the product is no longer available.
12.3 Products damaged in transit must be
reported to us within 24 hours of receipt of the product.
12.4 If you receive a product that you think is
defective, you are to immediately contact our Customer Service Team
who may provisionally determine whether the product is defective.
You have 14 days from the date of delivery to report a defective
12.5 Where a product is provisionally determined
to be defective we will arrange to replace the product.
12.6 Where we have provisionally determined your
product is defective, return shipping may be arranged at our
expense, but this will be determined on a discretionary
12.7 If the product is deemed by customer
service/supplier NOT to be defective, we may, in our absolute
discretion, refuse to replace the product or offer a refund.
12.8 We reserve the right to test any returned
12.9 Products must be returned whenever we agree
to replace the product or provide you with a refund.
12.10 For product return details, please refer
to our Returns
12.11 Please ensure that all original items
including packaging are returned.
12.12 It is your responsibility to ensure the
goods are adequately packaged to ensure that they are not damaged
during return delivery to our warehouse or the nominated Camera
12.13 Subject to the exclusions in clause
12.14 below, if you are dissatisfied with the product you have
purchased (but the product is not faulty as set out in clauses 12.1
- 12.12 above), you can exchange the product within and including
14 days from the original receipt of the item(s) ("the Camera House
14 day exchange policy") on the following terms:
(a) it is your responsibility to present the
product with which you are dissatisfied to a Camera House Store
within 14 days from your original receipt of the items;
(b) you must provide original tax invoice and
photo identification to the nominated Camera House Store with the
(c) you may exchange the product to the original
tax invoice value of your goods purchased online;
(d) you may exchange the product once
(e) product may only be exchanged if you return
all items, including the original packaging and any promotional
items included with the product and all of the original components
of the product have not been damaged in any way;
(f) in the event the Camera House store where
you attempt to exchange the product determines that you have caused
damage to the product, exchange can be refused at the discretion of
any Camera House staff member.
12.14 Please note the following items are not
returnable and/ or non-refundable:
(a) labour expenses;
(b) delivery expenses;
(c) pre-paid gift cards;
(d) digital content;
(e) any product that has been damaged or
(f) any item with a missing component (for
example, instruction manual, cables, software cd/dvd, charger,
battery, warranty card, camera strap and any other components
supplied by the manufacturer).
13. When a Replacement Product is arranged
13.1 A replacement for the same product ordered
will be delivered at our expense after we have received the
original faulty, damaged or defective product.
13.2 Subject to availability, the delivery time
for the replacement product may be the same as stated for the
13.3 Replacement products are provided with the
same warranty as the original product.
14. When a Refund is arranged
14.1 Refunds include delivery and associated
costs for the defective product.
14.2 No refund will be processed until we have
received the product from you.
14.3 Refunds will only be issued to the same
credit card or debit card used for the original purchase.
15. Proof of Purchase for a Warranty Claim
Be sure to keep your tax invoice as proof of purchase in case it
is needed for a warranty claim. To request another copy please
contact our customer service team via email and include your name
and order number.
16. Warranty if an item is replaced
Please contact the manufacturer of your product for more
information on their precise warranty terms and conditions.
17. Warranty transfer
Warranty is only valid with proof of purchase on the original
goods which will be warranted by the manufacturer as long as it
complies with all other terms and conditions. Warranty is NOT
18. Warranty Claims
18.1 Please contact the manufacturer for ALL
18.2 Warranty is valid within Australia only,
however please contact the manufacturer in regards to international
18.3 For assistance with a warranty claim,
please contact our customer service team via email.
19. Warranty Coverage
19.1 The majority of items sold are covered by a
minimum 12 months manufacturers' warranty.
19.2 Manufacturers Warranty is valid within
Australia only and commences from the purchase date on your
20. Hardware & Software - Exclusions and
20.1 We are not liable for any damage to or loss
of any programs, data, or other information stored on any media
contained within electronic products.
20.2 In relation to any electronic media
product, or any hardware product or computing or electronic part
contained within a product, we will not be responsible for direct,
special, incidental or consequential damages resulting from any
breach of warranty or condition, or under any other legal claim,
including but not limited to lost profits, downtime, goodwill,
damage to or replacement of equipment and property, any costs of
recovering, reprogramming, or reproducing any program or data
stored in or used with hardware purchased from
20.3 Where an electronic product needs to be
returned to us for replacement or a refund, we will in no manner
whatsoever be responsible for any data you may leave on the
20.4 Recovery and reinstallation of system and
application software and user data are not covered under any
20.5 All software provided with products
purchased on our website is subject to the terms and conditions of
the license agreement relating to that software and by ordering the
product you acknowledge your obligations to abide by such license
20.6 Further, you acknowledge that we do not
warrant any software under these Terms and Conditions for Online
Purchase in addition to any rights you may have under
statute. All software is warranted in accordance with the
license agreement that governs its use.
20.7 All rights, title or interest in respect of
the intellectual property rights in the software remain with
www.camerahouse.com.au or the licensor of the software at all
21. Our Liability
21.1 We shall not be liable in contract or in
tort for any loss or damage suffered and consumer rights are
limited to those set out in these Terms and Conditions and under
21.2 To the extent permitted by law and subject
to clause 28 our total liability herein in respect of each event or
series of connected events shall not exceed the total price paid
for the purchase of products and/or services under these Terms and
Conditions for online purchase.
21.3 You agree to indemnify us and keep us fully
and effectively indemnified against any loss of or damage to any
property or injury to or death of any persons caused by any
negligent act or omission or wilful misconduct on your part or that
of your employees, agents or sub-contractors or by any breach of
your contractual obligations arising out of these Terms and
Conditions for online purchase.
21.4 To the extent permitted by law, you agree
that we will not be liable for products not being available for
use, or for data or software which is lost, corrupted, deleted or
21.5 We shall not be liable to you for any
incidental, indirect, special or consequential damages, loss of
opportunity, loss of revenue, loss of profit or anticipated profit,
loss of business, loss of contracts, loss of goodwill, loss arising
out of business interruption, loss arising out of or in connection
with pollution of contamination arising out of or in connection
with the purchase, use or performance of products or services, even
if we have been advised of their possibility.
21.6 To the extent permitted by law, any
typographical, clerical or other error or omission in sales
literature, quotation, price list, acceptance or offer, invoice or
other documents or information issued by us shall be subject to
correction without any liability on the part of
22. Your Personal Information
to see how we collect use and protect your personal
23. Credit Card Fraud
23.1 Whilst we employ the latest in Secure
Sockets Layer (SSL) technology and use eWAY secure payment gateway,
we will not be responsible for any damages, consequential losses
(whether direct or indirect) suffered by a customer whose credit
card is fraudulently used or is used in an unauthorised
24.1 You are not permitted to assign any rights
and obligations under these Terms and Conditions for online
purchase, whether in whole or in part, without our prior written
24.2 Any unauthorised assignment shall be deemed
null and void.
24.3 If any provision of these Terms and
Conditions for online purchase is held by any competent authority
to be invalid or unenforceable in whole or in part, the validity of
the other provisions of these Terms and Conditions for online
purchase and the remainder of the provisions in question shall not
be affected thereby.
24.4 No failure or delay on our part in
exercising any power or right under these Terms and Conditions
operates a waiver, nor does any single or partial exercise of any
power or right preclude any other or further exercise, or the
exercise of any other power or right.
24.5 We reserve the right to change the Terms
and Conditions for online purchase at any time.
24.6 No www.camerahouse.com.au employee or agent
has the authority to vary the contract governing any sale.
24.7 The contract cannot be changed unless
agreed to in writing or by e-mail.
24.8 These Terms and Conditions for online
purchase shall be governed by and construed in accordance with the
laws of New South Wales and shall be subject to the non-exclusive
jurisdiction of the courts of New South Wales.
25. Force Majeure
We shall not be liable for any delay in performing any of
obligations under these Terms and Conditions if such delay is
caused by circumstances beyond the reasonable control of
www.camerahouse.com.au and we shall be entitled to a reasonable
extension of time for the performance of such obligations.
26. Promotional/Discount/Coupon Codes
26.1 Where applicable,
Promotional/Discount/Coupon Codes ("the discount") generate a
discount from your cart/ shopping basket value or add an incentive.
To activate the discount simply enter a valid Code then click the
26.2 All promotional codes have a unique set of
terms and conditions automatically applied when issued and are only
valid at our discretion.
26.3 Promotional Codes cannot be used in
conjunction with any other offer or discount. If you are unable to
use a Promotional Code, please contact our customer service
27. Online Prints & Photo Products
We use FujiFilm Australia Pty Limited for all photo prints and
gifts. Any order for online prints and phtos will be subject
to the Purchase Order Terms of FujiFilm Australia.
28. Australian Consumer Law
28.1 We make no express warranties under these
Terms and Conditions for online purchase. Manufacturers of
goods may, from time to time, provide a voluntary warranty directly
to you in relation to goods supplied. You must address any
issues relating to a manufacturer's warranty with the manufacturer
on the terms of that warranty.
28.2 Pursuant to clause 12, you must notify us
if a product is defective. The provisions of this clause 28.2
do not constitute a warranty in relation to the quality or fitness
of the goods, or require us to repair or replace goods, or offer a
refund in relation to goods, in circumstances other those set out
in Australian Consumer Law (to the extent that the Australian
Consumer Law applies to the goods).
28.3 The Competition and Consumer Act 2010 (Cth)
and the Australian Consumer Law guarantee certain conditions,
warranties and undertakings, and give you other legal rights, in
relation to the quality and fitness for purpose of consumer goods
sold in Australia. These guarantees cannot be modified nor excluded
by any contract. Nothing in these online Terms and Conditions
purports to modify or exclude the conditions, warranties,
guarantees and undertakings, and other legal rights, under the
Australian Consumer Law and other laws which cannot be modified or
excluded. Except as expressly set out in these online Terms and
Conditions and in the Australian Consumer Law, we make no
warranties or other representations to you under these online Terms
and Conditions. Our liability in respect of these warranties,
representations, undertakings and guarantees is limited to the
fullest extent permitted by law.
28.4 Without limiting clause 28.3, where we sell
goods to you, and you purchase them as a Consumer, then the
Australian Consumer Law provides certain guarantees in relation to
the goods. Your rights as a Consumer include those set out in
clause 28.5 below.
28.5 Our goods come with guarantees that cannot
be excluded under the Australian Consumer Law. You are entitled to
a replacement or refund for a major failure and for compensation
for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not amount to a
28.6 To the extent permitted by statute, our
liability, if any, arising from the breach of any implied
conditions or warranties, or failure to comply with a statutory
guarantee under the Australian Consumer Law, in relation to the
supply of goods other than goods of a kind ordinarily acquired for
personal, domestic or household use or consumption, shall at our
option be limited to:
(a) the replacement of the goods or resupply of
the goods, or the cost of replacement or resupply of the goods;
(b) the repair of the goods, or the cost of
repair of the goods.
28.7 Subject to clause 21.3, we shall not in any
circumstances be liable to you under or in connection with these
Terms and Conditions, or in negligence or any other tort or
otherwise howsoever, as a result of any act or omission.
28.8 We make no express warranties in relation
to the suitability for any purpose of goods or materials supplied
28.9 To the extent permitted by statute, all
warranties, conditions and guarantees (whether express, implied or
applied, and whether given by the Seller, the manufacturer or a
third party) and any obligation to repair or replace any goods are
void in respect of any goods which you tamper with or alter.
28.10 For the purposes of this clause,
"Australian Consumer Law" means the law as set out in Schedule 2 of
the Competition and Consumer Act 2010.
Better Pictures Guarantee
Camera House Better Pictures Guarantee is
available with every camera purchase equal to or over $199 at the
advertised price. It includes a $200 Print Voucher (20 6x4" prints
& 5 6x8" prints to be redeemed each month for 12 months. The
$200 print voucher's pricing structure has been based on the Camera
House printing recommended retail price. 4x6" 19c each, total RRP
for 20 $3.80, for 12 months $45.60. 6x8" $2.95 each, total RRP for
5 is $14.75, for 12 months $177. Grand Total RRP $222.60. In store
prices may vary across the Camera House group due to market price
erosion), E-Learning Course (RRP $39.95), VIP membership (RRP $20)
and the Camera House 14 Day Exchange Guarantee.
Camera House 14 Day Exchange Policy
At Camera House our goal is to ensure your complete satisfaction
with your purchase. If you are dissatisfied with your purchase, you
can exchange your camera to the original Camera House store of
purchase within and including 14 days from original receipt of
Camera House 14 day exchange policy is available on all camera
purchases from a Camera House store. Please provide original
receipt as well as photo identification for all exchanges, and
warranty repair services. You have the option of exchanging the
item(s) to the original receipt value of your goods purchased at a
Camera House store. Customer can exchange the camera at the
original store of purchase on one occasion.
Cameras may only be exchanged if the camera is returned in its
original condition including box, instruction manual, cables,
software CD/DVD, charger, battery, warranty card, camera strap,
camera and any other components specific to that manufacturer.
Original components must include all related packaging material
including cardboard, and plastic wrapping. All components must not
have scratches, dents, fingerprints or any sign of damage. If there
is a defect to your good please specify at time of exchange. Camera
House is not responsible for any personal data or items left in
If the customer causes damage to the camera the Camera House staff
member at their discretion may refuse the exchange. Any cosmetic or
physical damage including scratches or dents in the camera casing,
LCD screen, lens, effects of water, sand or dust is therefore not
covered by the guarantee.
Camera House from time to time offer manufacturer and Camera House
specific promotional bundles and items with your good(s) purchase.
Promotional bundle or items must be returned with the original
Non returnable items include labour, delivery, pre paid cards,
digital content, items damaged or abused, items that are missing
accessories including: instruction manual, cables, software CD/DVD,
charger, battery, warranty card, camera strap, camera and any other
components specific to that manufacturer.
Camera House Online Gallery - Camera House Facebook
"Photo Friday" Competition Terms and
In these terms and conditions ("Terms and Conditions"), "we",
"our" or "us" means Camera House (The Promoter), a division of
Raleru Limited (ABN 52 002 575 340) ("Raleru Limited").Information
on how to enter the Camera House Photo Friday Promotion "the
Promotion" and prizes form part of these Terms and Conditions.
Participation in the Promotion is deemed acceptance of these Terms
- Entry in the Facebook Photo Friday Promotion is open to
Australian residents except employees of Raleru Limited and Members
(franchisees) of Raleru Limited including their families, agents
and anyone else connected with the Facebook Photo Friday
- The major prize/s each week is communicated within the Camera
House Photo Friday Facebook app http://apps.facebook.com/photo-friday/
- Competition Winners will be judged every Friday morning at
8:30am at Camera House Head Office. The winner's photo and name
will be announced on http://www.facebook.com/camerahouseaust
at 10am each Friday.
- To enter the Promotion Eligible Entrants must, during the
Promotional Period, submit a photograph taken by them to the
"Camera House Photo Friday" application on the Facebook Platform
("Promotional Website"), which is only visible if the entrant is a
fan of the Camera House Facebook page. Entrants can also find the
application on the "Photo Friday" tab on the Camera House Australia
Page on Facebook http://www.facebook.com/camerahouseaust).
Entrants can become a fan by clicking the "like" button at the top
of the Facebook page. It is each entrant's responsibility to adhere
to the requirements of the Terms and Conditions, the prevailing
terms and conditions of the Facebook and the Promoter's websites
respectively and the Promoter will take no responsibility for any
entry or photograph that has been uploaded incorrectly.
- The Facebook Photo Friday promotion commences at 12 midday each
Friday from the 14th January 2011 and closes at 12 midnight each
Thursday. The Facebook Photo Friday is a Camera House competition
specifically on Facebook ("http://www.facebook.com/camerahouseaust")
- Eligible Entrants may only enter two photographs in each weekly
promotion. The photograph must be a photo that depicts the current
weekly theme. Each theme will be announced when the competition
opens each week (http://apps.facebook.com/photo-friday/)
- The photos you submit must be a .jpg, .bmp, .tiff, .psd, .png,
& .gif format no more than 4 MB in size.
- Chance plays no part in determining the winner. Entries
will be judged in regard to photographic skill and composition by
Camera House Head Office Judges("the Judges").
- Winners will be notified by telephone/ e-mail/ Facebook
announcement. The Promoter reserves the right to publish the
Winner's name and photograph.
- If you win, you must claim your price within 21 days after we
have notified you. We will send your prize to you within 28
working days after you have claimed the prize.
- The Judges decision is final and no correspondence will be
- The Winner acknowledge that the Promoter has the right to
display and use their winning photographs for reasonable use within
Camera House marketing, the winner will be informed and
- Each Eligible Entrant warrants to the Promoter that: (a) their
photograph was taken by them and that it does not infringe the
rights of any third party, including but not limited to, copyright,
trade marks, trade secrets, privacy, publicity, personal or
proprietary rights; and (b) he or she has obtained the consent of
any recognisable person or persons who are the subject of
photograph to submit the photograph and for it to be used as
outlined in these terms and conditions. Each Eligible Entrant
agrees to indemnify the Promoter against all costs and claims by
third parties arising from their breach of these warranties.
Eligible Entrants consent to any use of their entry which may
otherwise infringe their moral rights pursuant to the Copyright Act
- This promotion is in no way sponsored, endorsed or administered
by, or associated with, Facebook. Entrants acknowledge that they
are providing their entry information to the Promoter and not to
Facebook. The information so provided will only be used for the
purposes of the Promotion and as detailed in these Terms and
Conditions. Facebook is not responsible for providing any
information regarding questions, comments or complaints regarding
the Promotion. Please direct all correspondence to the Promoter.
Any linking to Facebook or its associated applications within this
Promotion is provided for the convenience of participants. Any link
or mention of Facebook is not to be taken as an endorsement or
- Incomplete, indecipherable, or illegible entries will be deemed
invalid. The Promoter reserves the right to disqualify any entry
where it reasonably suspects that such materials are prohibited by
these Terms and Conditions, any relevant law, or are otherwise
deemed inappropriate. This is at the Promoter's absolute discretion
and discussions will not be entered into. Images that are
considered unlawful or contain objectionable content, harassing,
defamatory, abusive, threatening, harmful, obscene, profane,
sexually oriented, racially offensive, contain nudity or otherwise
objectionable will not be acceptable and deemed invalid.
- If the Prize (or part of the Prize) is unavailable, the
Promoter, in its discretion, reserves the right to substitute the
Prize (or that part of the Prize) with a prize to the equal value
- The Prize is not transferable or exchangeable and cannot be
taken as cash.
- If this promotion is interfered with in any way or is not
capable of being conducted as reasonably anticipated due to any
reason beyond the reasonable control of the Promoter, the Promoter
reserves the right, in its sole discretion, to the fullest extent
permitted by law to (a) disqualify any Eligible Entrant or voter;
or (b) to modify, suspend, terminate or cancel the Promotion, as
- Any cost associated with accessing the Promotional Website is
the entrant's or voter's responsibility and is dependent on the
Internet service provider used.
- The use of any automated entry software or any other mechanical
or electronic means that allows an entrant or voter to
automatically enter repeatedly is prohibited and will render all
entries or votes submitted by that entrant or voter invalid. The
Promoter reserves the right to determine this in its absolute
- The Promoter collects personal information in order to notify
- Registration information and other information about you is
that through your use of the Site you consent to the collection and
- Unfortunately no data transmission over the Internet can be
guaranteed as totally secure. Whilst we endeavour to protect
such information, we do not warrant and cannot ensure the security
of any information which you transmit to us. Accordingly any
information which you transmit to us is transmitted at your own
risk, however once we receive your transmission, we will take
reasonable steps to preserve the security of such information.
- The Terms and Conditions, and the use of the Site and any
contents thereof, are in all respects governed by and according to
the laws of the State of New South Wales, Australia. By using the
Site, you irrevocably agree to submit to the exclusive jurisdiction
of the courts of New South Wales, Australia, for the resolution of
any dispute of any kind whatsoever, including without limitation
any dispute arising out of the interpretation or application of the
Terms and Conditions, or your use of the Site or any material
contained therein, or accessed thereby.
Mega Sale Terms & Conditions
Promotional period is from 1st March - 31st March 2013. *Camera
House "Better Pictures Guarantee" is available with every camera
purchase equal to or over $199 at the advertised price. For full
Better Pictures Guarantee terms and conditions please see
www.camerahouse.com.au. ~For cashback details go to
www.canon.com.au Products and colours may vary in between stores.
Some products, bonuses, prices, offers, finance or warranty
arrangements may not be available at all Camera House stores.
Please enquire with your local store to check availability. To
locate your nearest Camera House store call 13 36 86 or you may
also visit www.camerahouse.com.au If a Camera House store has sold
out of, or is temporarily out of stock of any item contained in the
catalogue, then that store will offer each person who requests
supply of that item during the catalogue period, a raincheck, so
that the person may purchase, from that store, either, later a
product the same as that item at not greater than the advertised
price for that product, or an alternative product of no less value
or quality and with comparable features at a price not greater than
the advertised price. Specifications of an advertised item subject
to change without notice. Every effort is made to avoid errors in
this publication, but Camera House does not warrant the accuracy of
the content of this publication and may correct any errors and
refuse to sell any product or service. Any liability of Camera
House in respect of any part of this publication is negated to the
extent of the law. Images are used for illustrative purposes only.
Credit Card surcharge may be applicable. Please enquire with your
local store to check finance availability on 133 686 or visit
6 Months Interest Free* Terms & Conditions
*Interest free finance is applied only to promotional
transactions for the specified period. Balances outstanding at the
end of the promotional period will form part of the normal account
balances and will accrue interest at the cash advance rate current
at the time (25.99% p.a.). Monthly repayments are required and
calculated at 3% of the outstanding balance or $20, whichever is
higher. See in-store for details. Lending criteria, terms and
conditions, fees, and charges apply and are available on
application. Offer valid from 1/03/13 to 14/04/13. Minimum purchase
$500. Credit provided by HSBC Bank Australia Limited ABN 48 006 434
162. Australian Credit Licence 232595