We are currently experiencing high volumes of orders which is
affecting delivery times. Please note that all orders are being
sent as quickly as possible however there may be delays.
If you would like to check on your expected delivery date
please contact firstname.lastname@example.org
Please note these delivery instructions only apply to
cameras, lenses, binoculars, bags and accessories. These delivery
instructions do not apply to print products. To receive delivery
instructions on print products please go to the print centre where
you are ordering them from. Alternatively if you have ordered
prints from your local store please call the store to obtain
Where do we deliver to?
We only deliver within Australia using Australia Post's eParcel
Can you pick up your order?
Orders are not generally available for pick up, unless you
nominated to pick up your order from your local store.
How long will it take for your order to
All hardware deliveries (that are labelled Ships Immediately) are
despatched from our Distribution Centre in Sydney, NSW and will
take the following time depending on where you are in
- NSW - 1-2 business days (that are labelled Ships
- Victoria - 2-3 business days (that are labelled Ships
- Queensland - 2-4 business days (that are labelled Ships
- South Australia - 3-4 business days (that are labelled
- Western Australia - 4-6+ business days (it may take over 6 days
for some deliveries in the Kimberley region). (that are
labelled Ships Immediately)
- Tasmania - 4 business days (that are labelled Ships
- Northern Territory - 4-6+ days (it may take over 6 days for
some deliveries to remote regions). (that are labelled Ships
Please note: all times quoted as for the next business day and
are based upon us receiving your order before midday Monday to
Friday e.g. if your order is received before midday and you live in
Sydney Metro, you should receive it the next business day, if you
order after midday, it should arrive the business day after.
Print order delivery times will vary - please speak direct with
your local Camera House store.
How much does it cost for your order to be
We charge a flat rate of $9.95 for delivery, regardless of what
you order, or where you live in Australia.
How can I track my order?
You can track your order through the Australia Post web site. Your
order will be distributed by Australia Post and as part of your
order communication from Camera House, you will be sent an email
with your dispatch confirmation, which will include a tracking
number for your package.
What if I'm not home when my order is
We suggest you give an address where you will most likely be
during the day to receive delivery, as you will be asked to sign
for the receipt of your parcel. We can deliver to all
business and residential addresses in Australia.
Anyone at the delivery address at the time of the delivery will be
presumed to be authorised to receive the goods on your
behalf. If there is no one at the delivery address, a
notification card will be left for collection at your local post
Changing your delivery details
Delivery address details of your order can be changed up to the
point of dispatch. Please email us at email@example.com
immediately to advise us of any change of delivery address.
We regret that delivery details cannot be changed after your order
has been dispatched from our Distribution Centre.