FAQs

Hardware: Once your order is dispatched, you will receive a confirmation email containing your tracking number. Please note that tracking becomes active after 5:00 PM on the day of shipment.

Print: Please contact your closest store to check the status of your Print order.

A successful order will generate a confirmation email sent to your nominated email address.

Your confirmation email includes contact details for the relevant local support team.

For general assistance, our live chat is available during business hours.

To enquire about changes to your order, please refer to the contact details in your confirmation email or reach out via:

Email: support@camerahouse.com.au

Phone: 133 686

Please “Reply All” to your confirmation email, notifying us of the duplicate order and requesting cancellation and refund of the duplicate.

Your local Camera House store will contact you via email or phone to advise you on an approximate delivery time for your order.

Tracking numbers will become active after 5:00 PM Eastern Standard Time on the day of dispatch.

Yes, but only before dispatch. Please email support@camerahouse.com.au immediately with your updated address. Changes cannot be made once the order has left our Distribution Centre.

Email: support@camerahouse.com.au

Phone: 133 686

We will lodge an enquiry with the courier and assist you as quickly as possible.

Please refer to the contact information provided in your confirmation email. Our local support team will assist you.

Yes. Simply select Express Shipping during checkout. We use Australia Post Express services.

We do not offer international delivery. Shipping outside Australia voids all warranties.

Yes. Select Store Pickup during the ordering process.

Standard Shipping: $9.95

Express Shipping: $15.00

Orders over $99 qualify for free standard delivery (excluding large or bulky items). Final shipping costs are calculated at checkout.

If no one is present, a notification card will be left with parcel collection instructions. Anyone at the address may be asked to sign and will be considered authorised to accept delivery.

If in stock at your local store, it will ship directly from there.

If shipped from our warehouse:

• NSW: 1–2 business days
• VIC: 2–3 business days
• QLD: 2–4 business days
• SA: 3–4 business days
• WA: 4–6+ business days
• TAS: 4 business days
• NT: 4–6+ business days

Available on the Returns page of our website.

View our exchange policy on the Returns page.

Bring the product and all accessories to your nearest Camera House store, or contact customer service:

Email: support@camerahouse.com.au

Phone: 133 686

Repair times: Warranty returns ~2–3 weeks. Out-of-warranty items can be sent to manufacturer for a quote.

Yes. Our website is secured with an EV SSL certificate—the highest level of trust and authentication. Our payment gateway is PCI compliant and uses 2FA encryption, ensuring your data is protected from fraud.

We accept the following payment options:

• Debit & Credit Cards: Mastercard, Visa, American Express
• Other Methods: PayPal, Studio 19 Rental, zip Money, Humm, AfterPay

Note: Studio 19 payments are only accepted via Mastercard and Visa credit cards.

We only accept Australian-authorised credit and debit cards. For other issues, please contact your financial institution.

Gift Cards are available at all Camera House stores across Australia. Visit www.camerahouse.com.au/stores to find your nearest location.

Physical or eGift Cards can also be purchased online: camerahouse.com.au/gift-cards

Gift Cards can be redeemed both in-store and online. One gift card can be redeemed per purchase.

You can redeem one gift card per purchase. Please email customer service to consolidate gift cards.

Visit the Gift Card Balance Checker, enter your card number and PIN.

E-gift cards will be sent separately from your order confirmation.

Physical gift cards are sent via express post.

All Gift Cards have a 48 business hours activation period.

PayPal is a secure online payment platform to send and receive money without sharing credit card or banking details. It provides a fast, safe, and easy way to pay online.

To create an account, visit the PayPal website and follow the registration instructions.

Camera House cannot assist with PayPal account issues. Contact PayPal Customer Care directly.

Studio 19 is a flexible rental program allowing access to premium gear without a large upfront payment. Weekly rental fees apply with a minimum rental period of 6 months.

Choose from 6, 12, or 36 months depending on flexibility and budget.

No. You can apply to buy at any time or return any time after the minimum rental period.

$400 minimum cart value applies.

No camera parts, standalone software, printers, scanners, film cameras, GoPros, or drones.

In-store: ~1 hour. Online: 1–2 business days.

No hidden fees for buying or returning gear after minimum rental period.

Applicants must be 18+ and have some form of regular income.

One-off $29 application fee applies.

Visa applicants may rent up to $3000 (6–12 months), 36 months not available, must have Australian address, valid visa, and active bank account.

humm allows you to borrow up to $12,000 and repay in fortnightly instalments over 3–24 months with no interest ever.

• 18+ years old
• Permanent Australian resident
• Valid Australian ID
• Regular income and good credit history

$60 establishment fee and $9.95 monthly account keeping fee.

Purchase now and pay in 4 interest-free payments over 6 weeks.

No fees when payments are made on time. Late fees may apply.

Select Afterpay at checkout and follow the registration process.

Click the “Request a Price Match” button on the product page and complete the required details.

Approval depends on competitor stock availability, our stock, and verification of the competitor’s price. You may receive a partial match, full match, or your request may be declined.

Price Match offers must be paid online using a credit or debit card.

You will receive an email detailing the outcome of your Price Match request.

The coupon is valid only for the specific product and store selected and expires at midnight on the day issued. Cannot be extended or combined with other offers.