FAQ

How do I track the status of my order?

Hardware: You will be able to track your order via the website in the ‘My Account’ section, you will also be sent an email confirmation.

Print: Please contact your closest store to check the status of your Print order.

I need help with my order. Who Can I contact?

Email: support@camerahouse.com.au

Phone: 133 686

Has my order been successful?

You will be able to track your order via the website in the ‘My Account’ section, you will also be sent an email confirmation.

How do I change my order after purchasing?

To enquire on whether this is possible please contact:

Email: support@camerahouse.com.au

Phone: 133 686

I accidentally put my order through twice, how do I cancel one of the orders?

Email: support@camerahouse.com.au

Phone: 133 686

Is it safe to use my credit card on your website?

Yes. Our website is protected by an EV SSL certificate which is the highest available levels of trust and authentication on websites. In addition, our payment gateway is PCI compliant and has 2FA encryption which is the most secure payment software available, this means that your data is safe from fraud at all times via the Camera House website.

What payment types do you accept?

General payments can be made via Debit & Credit cards:

  • Mastercard
  • Visa
  • American Express

Payments can also be made by:

  • Paypal
  • Studio 19 rental options

Studio19 payments can only be made by:

  • Mastercard and Visa Credit Cards
My credit card details are not being accepted. What’s wrong?

We only accept Australian authorised Credit and Debit Cards.

My order is taking too long to arrive. Who can I contact to cancel it?

To enquire on whether this is possible please contact:

Email: support@camerahouse.com.au

Phone: 133 686

Can I change my address after I have submitted my order?

Delivery address details of your order can be changed up to the point of dispatch.  Please email us at support@camerahouse.com.au immediately to advise us of any change of delivery address.  We regret that delivery details cannot be changed after your order has been dispatched from our Distribution Centre.

My tracking number says my product has been delivered but I haven't received it, what do I do?

Please contact us on:

Email: support@camerahouse.com.au

Phone: 133 686

The delivery of my product is taking longer than expected, what do I do?

Please contact us on:

Email: support@camerahouse.com.au

Phone: 133 686

I want to get my product delivered by Express Post, how can I do this?

This service isn’t offered via Camera House. We offer standard post times via Australia Post.

Do you deliver outside of Australia?

No.

Can I pick up my order from a Camera House store?

Orders aren’t available for pick-up unless you nominated to pick up your order from your local store in the Checkout process.

How much does it cost to have my product delivered?

We offer a $9.95 flat-rate charge for all product deliveries, unless you nominated to pick it up in store which is free.

What if I'm not home when my product is delivered?

We suggest you give an address where you will most likely be during the day to receive delivery, as you will be asked to sign for the receipt of your parcel.  We can deliver to all business and residential addresses in Australia. Anyone at the delivery address at the time of the delivery will be presumed to be authorised to receive the goods on your behalf.  If there is no one at the delivery address, a notification card will be left for collection at your local post office.

Once my product has been dispatched how long will it take to arrive?
  • New South Wales
    • 1-2 business days 
  • Victoria
    • 2-3 business days
  • Queensland
    • 2-4 business days
  • South Australia
    • 3-4 business days
  • Western Australia
    • 4-6+ business days (it may take over 6 days for some deliveries in the Kimberley region).
  • Tasmania
    • 4 business days
  • Northern Territory
    • 4-6+ days (it may take over 6 days for some deliveries to remote regions).
Where can I buy Camera House Gift Cards?

You can buy our Gift Cards at any of our 63 Camera House stores across Australia. Please visit www.camerahouse.com.au/storesto see where your local Camera House store is.

How can I redeem a Camera House Gift Card
You can redeem our gift cards in-store and now online with Camera House which gives you the flexibility of redeeming your gift anywhere/anytime.
How can I check my Camera House Gift Card balance?

You can now stay on top of your balance and check what is remaining on your Camera House gift card. Click here and enter your card number and PIN to see the remaining balance.

What is PayPal?

Paypal is a payment method for online purchases that allows users to send and receive money online. It offers a fast, safe and easy method of payment without disclosing your credit card or other financial information to the merchant.

How do I sign up for PayPal?

To create a PayPal account click here.

Who do I contact if I have a problem with my PayPal account?

We can’t assist with PayPal account problems but if you have issues please contact PayPal Customer Care.

What is Studio19?

Studio19 is a rental plan company who enable you to obtain the products you really desire rather than compromising based on what total outlay you can afford up front. With low weekly rental fees and just a minimum rental period of 6 months.

How do I return my rental?

Simply phone Studio19's service team on 1300 889 560 and they will advise you of contact details for their Courier, who will collect and return the rental for a nominal fee. Naturally, you can also return your product to the store from whom you obtained the product from.

Can I purchase my rental product?

We hope you enjoy using this product, and at some point, you may wish to consider purchasing it. While your contract is a rental contract, you can nevertheless make an offer to buy the product at any time. As a general guide, your Camera House store will show some prices at various points in time, which we believe represent a fair value for the product at those times. As a further guide, if you were to continue renting for 24 months this value would be approximately equal to one month’s rental. We are happy to consider any purchase offer so feel free to contact us at any time to enquire about purchasing. Payment by approved purchasers is by way of a one-off payment, either by credit card, direct deposit or cheque.

What's the risk?

There's no small print, no surprises. If you find the product is not for you, you can simply call us on 1300 889 560 to arrange its return after the minimum period. No Fuss!

Who can apply?

Everyone! We welcome applications from everyone, including university students, part-time workers and senior citizens. However, you do need to be over eighteen years of age to place an application. If you are under eighteen, please ask a parent or guardian to apply on your behalf.

How long does approval take?

Approval will normally take less than 30 minutes. Sometimes it may take a bit longer as we may contact you for additional information to help us assess your application.

What is the minimum rental period?

There is a minimum rental period depending on your chosen product. If you return the product before the end of the minimum rental period, you will need to pay the balance of rental changes for the full minimum rental period. However, after the minimum rental period, how long you continue to rent the product is completely up to you. You can return it whenever you wish. You might also wish to consider upgrading.

Is there a bond?

No.

What does the first payment amount on the price list include?

The first payment includes the first month's rental, handling and account set-up.

How are the payments debited?

The rental payments are debited on a set date each month from either your nominated bank account via the direct debit system or a credit card (Mastercard or Visa). If the date falls on a weekend or public holiday, the payments will be debited on the next business day.

Can I change the payment date?

It may be possible to change the date to fit in with your salary and other commitments. Please call Studio19's Contract Administration department on 1300 889 560 to discuss.

What about Repairs & Services?

During your rental contract, we will carry out such maintenance and repairs that we accept is required due to normal use to keep the rental in proper working ordering. While this is at no cost to you, it does not include any consumables. Alternatively, if necessary we will replace the rental. If you believe that the rental requires maintenance or repairs, please contact Studio19's service team on 1300 889 560 for an assessment of the problem.

What is your returns policy?

Our returns policy is accessible on the Returns page of our website, click here.

What is your exchange policy?

Our exchange policy is accessible on the Returns page of our website, click here.

My product is faulty, what do I do?

Take the product, with all of the contents (e.g. Battery, Charger etc) into your closest Camera House store and explain what is wrong with the product.

How long will it take for my faulty product to be fixed?

When your product has been sent for repair it is up to the repairer to determine the time to turn around the fix. They will communicate with the store you returned it at and the store will let you know.

My Print product arrived and it isn't in great condition, what do I do?

Please contact our Print Customer Care centre to get a resolution on:

Email: customercare@photocreate.com.au

Phone: 1300 239 966