If you want to return an item purchased from the site, please refer to our Returns Policy below which will inform you as to whether you are entitled to return the goods you have purchased.
Once you have established if you are eligible to return your goods, please call or email our Customer Service team, on 13 FOTO (133 686), or firstname.lastname@example.org and they will organise for you to return your goods using the Australia Post eParcel Post Returns service.
1. Faulty, Damaged or Defective Product & Product Return
1.1 A product is considered faulty if it does not work when first taken from its packaging or if it shows signs of failure within 14 days of delivery.
1.2 If you receive a damaged or faulty product, we will arrange for it to be repaired or replaced for you. A refund is only available if the product is no longer available.
1.3 Products damaged in transit must be reported to us within 24 hours of receipt of the product.
1.4 If you receive a product that you think is defective, you are to immediately contact our Customer Service Team who may provisionally determine whether the product is defective. You have 14 days from the date of delivery to report a defective product.
1.5 Where a product is provisionally determined to be defective we will arrange to replace the product.
1.6 Where we have provisionally determined your product is defective, return shipping may be arranged at our expense, but this will be determined on a discretionary basis.
1.7 If the product is deemed by customer service/supplier NOT to be defective, we may, in our absolute discretion, refuse to replace the product or offer a refund.
1.8 We reserve the right to test any returned defective product.
1.9 Products must be returned whenever we agree to replace the product or provide you with a refund.
1.10 For product return details, please refer to our Returns Policy.
1.11 Please ensure that all original items including packaging are returned.
1.12 It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return delivery to our warehouse or the nominated Camera House Store.
1.13 Subject to the exclusions in clause
1.14 below, if you are dissatisfied with the product you have purchased (but the product is not faulty as set out in clauses 12.1 - 12.12 above), you can exchange the product within and including 14 days from the original receipt of the item(s) ("the Camera House 14 day exchange policy") on the following terms:
(a) it is your responsibility to present the product with which you are dissatisfied to a Camera House Store within 14 days from your original receipt of the items;
(b) you must provide original tax invoice and photo identification to the nominated Camera House Store with the Product;
(c) you may exchange the product to the original tax invoice value of your goods purchased online;
(d) you may exchange the product once only;
(e) product may only be exchanged if you return all items, including the original packaging and any promotional items included with the product and all of the original components of the product have not been damaged in any way;
(f) in the event the Camera House store where you attempt to exchange the product determines that you have caused damage to the product, exchange can be refused at the discretion of any Camera House staff member.
1.15 Please note the following items are not returnable and/ or non-refundable:
(a) labour expenses;
(b) delivery expenses;
(c) pre-paid gift cards;
(d) digital content;
(e) any product that has been damaged or abused;
(f) any item with a missing component (for example, instruction manual, cables, software cd/dvd, charger, battery, warranty card, camera strap and any other components supplied by the manufacturer).
2. When a Replacement Product is arranged
2.1 A replacement for the same product ordered will be delivered at our expense after we have received the original faulty, damaged or defective product.
2.2 Subject to availability, the delivery time for the replacement product may be the same as stated for the original product.
2.3 Replacement products are provided with the same warranty as the original product.
3. When a Refund is arranged
3.1 Refunds include delivery and associated costs for the defective product.
3.2 No refund will be processed until we have received the product from you.
3.3 Refunds will only be issued to the same credit card or debit card used for the original purchase.
4. Proof of Purchase for a Warranty Claim
4.1 Be sure to keep your tax invoice as proof of purchase in case it is needed for a warranty claim. To request another copy please contact our customer service team via email and include your name and order number.
5. Warranty if an item is replaced
5.1 Please contact the manufacturer of your product for more information on their precise warranty terms and conditions.
6. Warranty transfer
6.1 Warranty is only valid with proof of purchase on the original goods which will be warranted by the manufacturer as long as it complies with all other terms and conditions. Warranty is NOT transferable.
7. Warranty Claims
7.1 Please contact the manufacturer for ALL warranty claims.
7.2 Warranty is valid within Australia only, however please contact the manufacturer in regards to international warranty.
7.3 For assistance with a warranty claim, please contact our customer service team via email.
8. Warranty Coverage
8.1 The majority of items sold are covered by a minimum 12 months manufacturers' warranty.
8.2 Manufacturers Warranty is valid within Australia only and commences from the purchase date on your invoice.