Shipping

In-Store Pickup Orders (Christmas)
Please call your local store first to check for Local Stock Availability for In Store Pickup Orders to cater for Christmas Availability. Call 133-686.


Christmas Delivery Times:

Please note these delivery instructions only apply to cameras, lenses, binoculars, bags and accessories. These delivery instructions do not apply to print products. To receive delivery instructions on print products please go to the print centre where you are ordering them from. Alternatively if you have ordered prints from your local store please call the store to obtain delivery information.

We ship via Australia Post and are reliant on their delivery times, below are the cut off dates Australia Post have advised for your Christmas Orders:

Thursday, 20th December 2018

  • Canberra Metro
  • Country Areas attached to Metro NSW
  • Hunter Region (Newcastle) Primary
  • South Coast (Wollongong) Primary
  • Sydney Metro
Wednesday, 19th December 2018
  • Ballarat Region City/Subs
  • Bendigo Region City/Subs
  • Brisbane Inner Metro
  • Brisbane Outer Metro
  • Broken Hill
  • Canberra Region Other
  • Central Coast Region (Gosford)
  • Central West (Bathurst) Primary
  • Country Areas Attached to Metro VIC
  • Geelong Region City/Subs
  • Gippsland Region Subs and District
  • Gold Coast Region
  • Goulburn
  • Hunter Region (Newcastle) Other
  • Melbourne Metro
  • Mid North Coast Region (Kempsey)
  • Murray Region (Albury)
  • New England Region (Tamworth)
  • Northern Rivers Region (Casino)
  • Riverina Region (Wagga Wagga)
  • South Coast (Wollongong) Other
  • Southern Highlands Region
  • Sunshine Coast Region Primary
  • Toowoomba City & Near Region
  • Western Plains Region (Dubbo)
  • Central West (Bathurst) Only
Tuesday, 18th December 2018
  • Adelaide Inner Metro
  • Adelaide Outer Metro
  • Ballarat Region (Selected Areas)
  • Ballarat Region Other
  • Bendigo Region (Selected Areas)
  • Bendigo Region Other
  • Geelong Region (Selected Areas)
  • Geelong Region Other
  • Gippsland Region (Selected Areas)
  • Gippsland Region Other
  • Mackay Region
  • Rockhampton City and Near Region
  • SA Near Country
  • Seymour Region (Selected Area)
  • Sunshine Coast Region Other
  • Toowoomba Region Far
  • Townsville City & Near Region
  • Seymour Region Other
Monday, 17th December 2018
  • Tasmania
  • Cairns City & Near Region
  • Perth Metro
  • Rockhampton Region Far
  • SA Far Country
  • Townsville Region Far & Mount Isa
  • Mount Gambier
Friday, 14th December 2018
  • Cairns Region Far
  • Darwin City & Subs
  • WA Central/ Murchison/Goldfields
  • WA Great Southern Region
  • WA South Roads
  • WA Bunbury
Wednesday, 12th December 2018
  • WA Pilbara
Tuesday, 11th December 2018
  • Alice Springs
  • WA Kimberley
Thursday, 6th December 2018
  • Cairns Region Distant
Wednesday, 5th December 2018
  • NT Other
Thursday, 29th November 2018
  • Tasmania Remote
To ensure you receive your Christmas shopping in time, please order before the above dates.


Please note these delivery instructions only apply to cameras, lenses, binoculars, bags and accessories. These delivery instructions do not apply to print products. To receive delivery instructions on print products please go to the print centre where you are ordering them from. Alternatively if you have ordered prints from your local store please call the store to obtain delivery information.

Where do we deliver to?
We only deliver within Australia using Australia Post's eParcel service. 

Can you pick up your order?
Orders are not generally available for pick up, unless you nominated to pick up your order from your local store.

How long will it take for your order to arrive?
All hardware deliveries (that are labelled Ships Immediately) are despatched from our Distribution Centre in Sydney, NSW and will take the following time depending on where you are in Australia:

  • NSW - 1-2 business days (that are labelled Ships Immediately)
  • Victoria - 2-3 business days (that are labelled Ships Immediately)
  • Queensland - 2-4 business days (that are labelled Ships Immediately)
  • South Australia - 3-4 business days (that are labelled Ships Immediately)
  • Western Australia - 4-6+ business days (it may take over 6 days for some deliveries in the Kimberley region). (that are labelled Ships Immediately)
  • Tasmania - 4 business days (that are labelled Ships Immediately)
  • Northern Territory - 4-6+ days (it may take over 6 days for some deliveries to remote regions). (that are labelled Ships Immediately)

Please note: all times quoted as for the next business day and are based upon us receiving your order before midday Monday to Friday e.g. if your order is received before midday and you live in Sydney Metro, you should receive it the next business day, if you order after midday, it should arrive the business day after.

NOTE:
Print order delivery times will vary - please speak direct with your local Camera House store.

How much does it cost for your order to be delivered?
We charge a flat rate of $9.95 for delivery, regardless of what you order, or where you live in Australia.

How can I track my order?
You can track your order through the Australia Post web site. Your order will be distributed by Australia Post and as part of your order communication from Camera House, you will be sent an email with your dispatch confirmation, which will include a tracking number for your package.

What if I'm not home when my order is delivered?
We suggest you give an address where you will most likely be during the day to receive delivery, as you will be asked to sign for the receipt of your parcel.  We can deliver to all business and residential addresses in Australia.

Anyone at the delivery address at the time of the delivery will be presumed to be authorised to receive the goods on your behalf.  If there is no one at the delivery address, a notification card will be left for collection at your local post office.

Changing your delivery details
Delivery address details of your order can be changed up to the point of dispatch.  Please email us at support@camerahouse.com.au immediately to advise us of any change of delivery address.  We regret that delivery details cannot be changed after your order has been dispatched from our Distribution Centre.